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Issue: An incorrect review for a different product was showing on the client’s Amazon listing.

Resolution: We identified the correct ASIN, investigated the review, and worked with Amazon to successfully remove it from the listi

Issue: The client needed separate *30-Degree and 90-Degree variation families*, but some ASINs remained linked to the old variation structure, causing incorrect product relationships.

Resolution: We identified and removed the ASINs stuck under the old/ghost variation and rebuilt both variation families according to the client’s requested structure. The new variations were tested and confirmed to be functioning correctly

Issue: Two best-selling ASINs were incorrectly restricted across the EU marketplaces, impacting their availability and sales.

Resolution: The issue was reviewed through the relevant case and call with Amazon. The restrictions were investigated and the necessary corrections were made by Amazon. The affected ASINs were successfully reactivated and are now active across the EU marketplaces.

Issue: The client lost the best seller badge overnight and could not identify the root cause of the issue. We were asked to look into the issue

Resolution: Analyzed the problem and identified that BSB was lost as a result of Amazon’s autocategorization reversal that resulted in a category browse node update for the listing. An escalatory case was raised with the specialist team, and multiple calls resulted in the retrieval of the original nodes, and BSB was back within 24 hours of updates made by the Amazon team.

Issue: Client* had requested the correct cubic meter capacity for the required shipments so that they can be sent to Amazon

Resolution: We calculated the total shipment that needed to be sent to Amazon and determined the amount of storage space required. I also had to review the sales data, as when requesting capacity, you need to specify the number of units you expect to sell in the required field.

Issue: Buy Box suppression on 50+ ASINs due to high prices.

Resolution: We conducted a market analysis by checking the prices on Amazon and external websites and adjusted the prices accordingly. Then created multiple cases with Amazon Support, requesting them to reinstate the Buy Box and provided the manufacturer website links as supporting references. After multiple live chats, continuous follow-ups, and escalations with Amazon Support, the Buy Box was successfully reinstated.

Issue: The client requested that four separate parent ASINs for the same product, available in different colors, be combined into one master parent listing.

Resolution: We merged the four existing parent ASINs into one master parent listing using the requested parent. We also corrected the size names for several listings where the size values were incorrect.The new master parent was created. The four color-based parent listings were successfully merged into one master parent listing with the requested parent

Issue: Client was having trouble in updating content for bulk listings and could not identify the root cause of content update failure.

Resolution: Each listing was individually analyzed, the backend was tracked and identified the root cause of the issue. Backend mismatches were updated manually and some with the help of the support team. Updated content afterwards that resulted in successful optimized listings updates that drove more traffic and sales.

Issue: Client’s top-performing ASIN that contributed 63% of revenue was merged into a variation family, but reviews could not be merged.

Resolution: Analyzed the listings in the variation family and identified the most suitable theme that supported review merging as per Amazon policy. The theme was updated; however, reviews remained split, so the issue was resolved with a case raised with the Amazon specialist team and multiple escalations.

Issue: The client lost the best seller badge overnight and could not identify the root cause of the issue. We were asked to investigate. The client also provided the ASIN *of a* competitor that was already ranked in the requested subcategory.

Resolution: We updated the category/browse node to the desired category and submitted the required request to Amazon Support to have the change reflected on the detail page. After we updated the category, the *Best Seller badge started showing on the detail page*. However, within approximately *24–48 hours, Amazon reverted the category back to the previous subcategory*. We then opened another case with Amazon Support and continued following up to have the requested category restored. The browse node was eventually updated back to the *desired* category

Issue: ASIN was inactive in the Canadian marketplace due to an Intellectual Property violation triggered by the main image containing Star Wars-related images. The client requested that the listing be reinstated while keeping the US listing unaffected.

Resolution: We removed the current main image and added the secondary image as the new main image, then submitted an appeal to Amazon. We worked with Amazon Support and followed up on the reinstatement request while ensuring that the changes were limited to the Canada marketplace.

*Result:* Amazon reinstated the ASIN in the Canada marketplace and removed the Intellectual Property violation. The listing is now active again, and the client confirmed that it is back up and running. The US listing remained unaffected

Issue: We have never been able to get ASIN in the USA to display an MSRP and therefore show a discount from the current selling price of US$24.99. As this item is selling extremely well, we would like to get this issue resolved once and for all.

Resolution: I checked the backend and first confirmed that the correct list price of US$29.99 was updated. After confirming this, I contacted Amazon Support, provided the necessary proof, and requested an update. Amazon took the necessary action and successfully updated the correct price on the detail page

Issue: The client reported that the product was showing as unavailable to customers despite having sufficient stock. The product had previously been selling more than 10 units per day, but there had been no sales for two days.

Resolution: According to the client’s complaint, I checked the product backend and confirmed the stock and other relevant attributes. I did not find anything wrong. After the confirmation, I contacted Amazon Seller Support, provided the necessary information, and requested an immediate investigation. The Support team took the necessary action and resolved the issue.

Issue: Client requested that why we do not have editing permissions for the ASINs B0XXXX. We can edit the titles in the backend, but our changes are not going live on the frontend/detail page:

Resolution: The client changed the titles for all three listings, but the updated titles were not reflected on the detail pages.
After checking the backend, We identified a contribution issue with the listings. Another marketplace had the winning contribution, which was preventing our updated titles from displaying on the detail page.
We updated the relevant backend attributes and contacted Amazon Support. After multiple follow-ups and several cases with Amazon, we were able to resolve the contribution issue, and the updated titles started reflecting on the detail pages

Issue: The client’s ASINs were incorrectly classified by Amazon as Adult Products, even though the products did not fall under the Adult Product category.

Resolution: We reviewed the affected ASINs and raised a case with Amazon Support to address the incorrect classification. We also followed up with Amazon through multiple support calls and case escalations, providing the necessary details to support the correction. After Amazon reviewed the issue, the incorrect Adult Product classification was successfully removed without making any changes to the existing product category.

The issue was successfully resolved, and the affected ASINs were restored to their correct classification

Issue: STP price is added in the FR and IT marketplace

Resolution: I have added the STP in the IT and FR marketplaces. However, multiple ASINs were showing backend errors, so I uploaded multiple flat files to add the STP across both marketplaces in one go*.

Issue: Client was getting the error “Meltable products are not eligible for AWD”

Resolution: I checked the listing backend and found that the “Is the product heat sensitive?” attribute was incorrectly set to Yes. I updated it to No and saved the listing from our end.

I then had a live chat with Amazon Specialist Support and explained that the product is not heat sensitive and that this incorrect classification was causing the error. I requested them to update the attribute from their end as well.

Once Amazon updated the backend attribute to No, the issue was successfully resolved.